STUPID/SMART
The Banger Blog · a Stupid/Smart breakdown
Classic · 2016

The Swedish Number

Swedish Tourist Association · INGO Stockholm

From YouTube.

The insight

Destination marketing is disbelieved precisely because it is marketing; nobody trusts a tourist board.

The idea

Give the country a phone number that connects any caller in the world to a random Swede, who says whatever they like.

The Stupid/Smart of it

Stupid: Zero message control, at national scale, with journalists calling to see what happens.

Smart: Handing your national image to unvetted citizens is reckless, but an unscripted stranger is the only credible spokesperson a country has.

Why it works

It leans on Sweden's own self-image of openness, and on a real historical hook in the abolition of censorship.

Every call is a story, and journalists could test it themselves, which guarantees coverage.

The magic

That the Swedes answering were unvetted and unscripted, so journalists could test it live.

Act-poweredIt works because it genuinely happened. Nothing as fiction. Has to be seen to work.

The way in

The devices behind this one, from our library of ways in:

Actually do it, don't fake itLet someone else give the verdict
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