STUPID/SMART
The Banger Blog · a Stupid/Smart breakdown
Classic · 1984

1984

Apple Computer · Chiat/Day, Los Angeles

▶  Watch the spot

Sixty seconds. Apple has never kept a permanent official upload of it, so this is the best-preserved copy going.

The insight

In January 1984 nobody wanted a personal computer, because nobody could explain what one was for. The category was owned by IBM so completely that the phrase inside the industry was "IBM and the seven dwarfs". Apple was a dwarf. It was about to launch a machine with a mouse and a screen you could point at, which nobody had seen and which no spec sheet could sell.

The insight was to stop selling the computer and start selling the choice. If people cannot evaluate the product, give them a side to be on. Chiat/Day's read was that computing in 1984 already felt like something being done to people by large beige institutions, and that Apple's actual product was the opposite feeling. That is not a feature. It is a fight.

The idea

Cast your competitor as Big Brother, in the actual year of the actual book, and never mention them.

On January 24th, Apple Computer will introduce Macintosh. And you'll see why 1984 won't be like "1984".

That line is the only copy in the entire commercial. No product shot. No price. No features. No demo. Sixty seconds of grey drones in a hall, a woman in red running down the aisle with a sledgehammer, and a screen exploding.

How it works

Chiat/Day hired Ridley Scott, who had just made Blade Runner, and shot it in London with real skinheads paid as extras because they looked the part with shaved heads. It cost somewhere around 900,000 dollars to make, which was an outrageous sum for a commercial then and would still raise an eyebrow now.

Then the famous part. Apple's board watched it in late 1983 and hated it. Mike Markkula reportedly suggested Apple find a new agency. John Sculley told Chiat/Day to sell the airtime back. They managed to offload the 30-second slot and, depending on whose account you believe, either could not sell the 60 or did not try very hard. So on 22 January 1984 the spot ran once, in the third quarter of Super Bowl XVIII, in front of about 43 million people.

One footnote for the pedants, and it is a good one: the ad had already aired once before, at around one in the morning on 31 December 1983 on a small station in Twin Falls, Idaho, purely so it would qualify for the 1983 award shows. The most famous commercial in history was first broadcast to almost nobody, as paperwork.

The stupid: spend most of a launch budget on one sixty-second film that never shows the product, never names a feature, never says what the thing does, and is directed as a dystopian sci-fi short by a feature film director. Base it on a novel. Air it once. Do all of this for a company whose board has just told you the ad is a disaster and whose CEO has instructed the agency to get rid of the airtime.

The smart: the Super Bowl is the only place on earth where "aired once" still means 43 million people at the same second, and once is precisely what made it news rather than advertising. All three networks and around fifty local stations replayed the spot inside news programmes, for free, because a commercial that only exists once is a story. The scarcity was the media plan. And the film's job was never to explain the Macintosh, because the Macintosh could not be explained in sixty seconds in 1984. Its job was to tell 43 million people that there was a fight on and which side they were on, so that the machine, when they finally saw it, arrived pre-loaded with meaning.

Why we like it

The steal: when your product is genuinely hard to explain, stop explaining. Give the audience a side instead of a spec, and pick an enemy so large that naming them would be beneath you.

The bravery people remember is the film. The bravery that actually mattered was Lee Clow and Jay Chiat holding the line after the client's own board called it a mistake. Every great piece of work has that moment, and it never appears in the case film.

Worth stealing too: the ad is an argument about the category, not a claim about the product. That is a much more durable structure. Forty years on, the specifications of the Macintosh 128K are a trivia question, and the argument is still the argument.

Results

43Mviewers, one airing
72,000Macs in 100 days
+50%above best-case forecast
GPCannes Lions 1984

Straight talk, because the legend has sanded the edges off this one. The hundred days were a triumph and the following year was not: Macintosh sales stalled badly through late 1984, the 128K did not have enough memory to do the things the ad had implied, the 512K "Fat Mac" had to be rushed out to fix it, and Steve Jobs was pushed out of Apple in 1985. So the greatest commercial ever made sits on top of a launch that went sideways within twelve months. That does not make it a worse ad. It makes it an honest reminder that a film can win the argument and still not fix the product roadmap.

Cannes Lions 1984: Grand Prix

Plus Clio Awards and induction into the Clio Hall of Fame in 1995. Advertising Age has ranked it the greatest commercial ever made, and it is routinely voted the best Super Bowl spot in the game's history.
GPCannes 1984
CClio
HoFClio Hall of Fame
#1Ad Age, all time

Who made it

Client: Apple Computer
Agency: Chiat/Day, Venice, Los Angeles
Creative director: Lee Clow
Copywriter: Steve Hayden
Art director: Brent Thomas
Director: Ridley Scott
Production: Fairbanks Films, New York
Aired: 22 January 1984, Super Bowl XVIII, third quarter

Sources

Smithsonian National Museum of American History, remembering the 1984 ad
Mental Floss, how it was almost cancelled, and the board's reaction
Cult of Mac, the first hundred days and the 72,000 figure
AppleInsider, the Twin Falls, Idaho airing in 1983

The way in

The devices behind this one, from our library of ways in:

Tell it in another genre's languageShow the feeling, not the productHide the product until the end
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